Missing Person Case Study: How We Located an Adult Daughter in Houston, Texas

When an insurance company suspected fraudulent workers' compensation claims from an employee claiming severe mobility limitations, they contacted Terrance Private Investigator & Associates for professional surveillance insurance fraud investigation services. Our expert team conducted comprehensive surveillance operations in downtown.
1.6x

net synergies realized above the initial target in the first year

The story

Client Background

Surveillance insurance fraud investigations require specialized expertise and advanced documentation techniques from certified surveillance insurance fraud professionals. A major insurance company contacted Terrance Private Investigator & Associates after receiving extensive workers’ compensation claims from an employee following an alleged workplace injury. The worker claimed severe mobility limitations that completely prevented him from performing his regular job duties, while simultaneously filing for extended medical leave and requesting substantial financial compensation. The insurance company required professional surveillance insurance fraud services to verify the legitimacy of these extensive disability claims before approving additional payments.
key steps

Challenge

This high-stakes surveillance insurance fraud investigation presented unique urban surveillance challenges requiring specialized surveillance insurance fraud techniques. Key investigative obstacles included: Subject’s Claimed Limitations

  • Complete inability to walk extended distances or engage in physical activities
  • Severe mobility restrictions preventing normal job functions
  • Claims requiring extensive workers’ compensation benefits
  • Downtown Houston’s busy environment with heavy pedestrian and vehicle traffic
  • Subject’s unpredictable movement patterns throughout the urban core
  • Multiple potential locations across downtown requiring coordinated surveillance insurance fraud teams
  • High-definition video evidence that could withstand legal scrutiny in court
  • Discrete surveillance insurance fraud operations without alerting subject to investigation
  • Comprehensive documentation suitable for both civil and criminal proceedings
Our philosophy

The Results

Customer orders remained steady during the sales transition, and financial performance in the impacted business units exceeded internal forecasts.

Sales representatives were shifted toward the future-state, guided by the new organization structure, territories, product coverage, and compensation design in both North America and Europe.

The combined company was also on track toward full integration of sales enablement tools, including revised training programs, rationalized sales IT systems and updated sales dashboards and performance metrics.

Identified net synergies for the third year expected to exceed expectations at 1.5 times the initial target.

Recommendations

Guide the Process and Solve Problems

A weekly, executive-level decision mechanism to guide the process and solve problems as they arise.

“We wouldn’t have gotten to where we are today without Finovate. The Finovate spent time with us to better understand our processes and where our bottlenecks were.”

H&N
Rebecca Roy
H&N – CEO & President
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