How Terrance PI Collects Your Personal Information
Terrance Private Investigator and Associates is a licensed private investigation agency operating across Texas and nationwide. We are committed to protecting the personal information of every client, prospective client, and website visitor who interacts with our investigative services. This private investigator privacy policy explains what information we collect, how we use it, how we protect it, and your rights over your personal data.
When you interact with piterrance.com or contact Terrance PI directly, we may collect the following personal information: your full name, mailing address, email address, phone number, and where relevant to your case request, your date of birth. We collect this information when you submit a contact form, schedule a consultation, start a case request, make a payment, or communicate with us by phone or email.
We do not collect personal information passively without your knowledge. All data collected by Terrance PI is provided directly and knowingly by you during your interaction with our agency.
How We Use Your Personal Information
Terrance PI uses the personal information you provide solely for the following purposes:
- To respond to your inquiry or consultation request regarding our investigative services
- To establish and manage your client engagement and Retainer Agreement
- To process payments for investigative services securely through Stripe
- To communicate case updates, documentation, and findings with you directly
- To comply with applicable Texas and federal legal obligations
- To protect the legitimate business interests of Terrance Private Investigator and Associates
We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstance.
Private Investigator Client Confidentiality
Client confidentiality is a foundational obligation of every licensed private investigator in Texas. At Terrance PI, all case details, client identities, investigation findings, and personal information shared during the course of an engagement are treated as strictly confidential.
We do not disclose private investigator confidential information to any third party without your express written consent, except in the following circumstances: where required by a valid court order or subpoena, where disclosure is necessary to comply with applicable Texas or federal law, or where the client has materially breached the terms of their Retainer Agreement as outlined in our Refund Policy.
Confidentiality protections extend to all current and closed cases handled by Terrance PI.
How We Protect Your Personal Data
Terrance PI takes PI client data protection in Texas seriously. We implement the following measures to safeguard your personal information against unauthorized access, disclosure, or misuse:
- All payment information is processed exclusively through Stripe, a PCI-DSS compliant payment processor. Terrance PI does not store credit card numbers or full payment details on our systems.
- All digital communications containing case information are handled through secure channels.
- Case files and client records are stored in access-controlled systems accessible only to licensed investigators and authorized staff directly assigned to your case.
- Physical case documentation is stored securely at our Houston, TX office and subject to strict access controls.
We retain client personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal and regulatory obligations under Texas law.
Third-Party Services and Data Sharing
Terrance PI uses a limited number of trusted third-party services to operate our website and deliver investigative services. These include Stripe for payment processing, Google Analytics for anonymous website traffic analysis, and our client portal at portal.piterrance.com for secure case communication.
Each of these third-party services operates under its own privacy policy and data protection standards. Terrance PI does not authorize these providers to use your personal information for any purpose other than providing the services for which they are engaged.
Our website may contain links to third-party websites including court resources, legal directories, and informational sites. Terrance PI is not responsible for the privacy practices or content of any linked third-party website.
Your Rights Over Your Personal Information
As a client or website visitor, you have the following rights regarding the personal information Terrance PI holds about you:
- The right to request a copy of the personal information we hold about you
- The right to request correction of any inaccurate personal information
- The right to request deletion of your personal information, subject to our legal and contractual obligations
- The right to withdraw consent for any non-essential use of your personal information at any time
To exercise any of these rights, contact us in writing at GetAnswers@piterrance.com or by phone at (833) 495-0003. We will respond to all requests within 15 business days of receipt.
Texas Governing Law and Jurisdiction
This private investigator privacy policy and all data handling practices of Terrance Private Investigator and Associates are governed by the laws of the State of Texas and applicable federal law, including but not limited to the Texas Business and Commerce Code and the Texas Identity Theft Enforcement and Protection Act.
Any disputes relating to Texas private investigator data privacy or this policy shall be subject to the jurisdiction of the courts of Harris County, Texas.
How to Contact Terrance PI About This Privacy Policy
If you have questions, concerns, or a complaint regarding this privacy policy or how Terrance PI handles your personal information, contact us directly at:
Terrance Private Investigator and Associates
11811 N Freeway, Houston, TX 77060
We take all privacy concerns seriously and aim to resolve all inquiries within 15 business days of receipt.
