Your Phone Is Becoming One of the Most Important Witnesses in an Investigation
A phone sits in almost every pocket, purse, and cupholder in the ...
Retailers & Commercial Merchants
Discreet, court-ready investigations for retailers and commercial merchants losing money to theft, fraud, and shrinkage.
On this page:
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Overview
Most retailers don’t call an investigator because business is bad and everyone on the floor can be trusted. Something specific triggered the concern. Inventory that keeps coming up short with no explanation that holds together. A register that reconciles off on the same person’s shifts. A vendor whose pricing never quite makes sense. A pattern of organized retail theft your staff can describe but can’t prove. You already know something is costing you money. What you need is documented, court-admissible findings your HR team, loss prevention counsel, and insurers can actually act on. That’s what we’ve done for retailers and commercial merchants across all 50 states since 2009.
Experience
Serving retailers and commercial merchants nationwide since 2009
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Client satisfaction rate across the businesses we serve
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How We Help
Employee Theft & Internal Investigations
The register that only comes up short on one person’s shifts. We document who’s doing it and build a record that survives a termination hearing.
Organized Retail Crime
Your floor staff can describe the crew but can’t prove it. We surveil, identify, and document ORC patterns for law enforcement and civil recovery.
Vendor & Supplier Fraud
Pricing that never quite makes sense. Deliveries that don’t match invoices. We trace where the money is actually going.
Inventory Shrinkage Investigations
When the numbers have been off for months and the internal review went nowhere, we find the source of the loss and prove it.
Background Checks on New Hires
Before you hand someone the keys, the cash drawer, or a manager title. Due diligence is cheaper than the loss it prevents.
Surveillance for HR & Civil Recovery
Workers’ comp fraud, off-book side deals, policy violations. Time-stamped documentation your HR team and counsel can act on.
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Resources
Is That Photo, Text or Voice Recording Real? How Private Investigators Verify Digital Evidence in the AI Era
A few years ago, video and audio recordings were treated as close ...
Why Hiring a Licensed Private Investigator Matters, and Why Terrance Private Investigator & Associates Is the Right Choice
The Importance of Hiring a Licensed Private Investigator When someone needs answers, ...
Is Surveillance Legal in Austin?
Yes, within limits. The limits are what separate usable documentation from a ...
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Meet Our Investigators
Here’s the part most firms won’t say out loud. Retail investigation takes a specific mix of operational discretion, evidentiary discipline, and a real understanding of how a store actually runs, and generalist investigators don’t always bring that. A report that documents the wrong thing, or the right thing in a way that won’t hold up, doesn’t just fail to solve your problem. It creates a wrongful-termination exposure or a criminal referral that goes nowhere. You get licensed, vetted investigators who know what retail loss documentation requires and write every report as if it’s going in front of a judge or an HR tribunal, because sometimes it is. After 17+ years and 800+ cases, we know how to go get you an answer that holds up.
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Why choose us
Operational Discretion
Nobody finds out you brought us in, not the employee under review, not the rest of your floor. We work in the background until you’re ready to act.
Licensed & Court-Ready
Every log, observation, and report is prepared to evidentiary standards from day one, clean enough to survive a termination hearing or criminal referral.
We Answer the Phone
You hear from your actual investigator, not a service rep reading a script. Silence is what business owners resent most about their last firm.
Coverage Where You Operate
Licensed investigators across all 50 states, so a multi-location or multi-state loss gets the same documentation standard everywhere.
Straight Answers
Sometimes we confirm the theft. Sometimes it’s an honest process gap. Either way, after 17+ years, you get the plain truth, not a padded invoice.
Clear Pricing
You’ll know the retainer, the rate, and what happens if the case expands before you authorize a thing. No surprises for your finance team.
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Next steps
You don’t need it all figured out before you call. Tell us what’s happening inside the operation and what specifically has you worried, and we’ll give you an honest read on what an investigation can realistically produce, and whether the answer is worth what it costs to get. If your loss prevention counsel needs to be looped in first, we’ll tell you that too.
Case studies
Shannon Knew Olivia Was Not Being Taken Care Of. She Just Needed Someone to Document It.
CASE OVERVIEW Olivia was coming back from Keith’s place different. Shannon had ...
Logan Could Not Serve the Papers Because Madison Had Vanished. We Found Her.
He admitted the affair. She still needed it documented. Our infidelity investigation ...
Trish Knew Something Was Wrong. She Just Did Not Know Her Name Yet.
Andy had been coming home different. Trish could not explain it to ...